Returns Policy
30-Day Money-Back Guarantee
At Swift Nutrition, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order for a refund.
Eligibility for Returns
To be eligible for a return:
1) Products must be returned within 30 days of delivery.
2) Items must be in their original packaging where possible.
3) A valid proof of purchase or order number must be provided.
Due to hygiene and food safety regulations, opened or used food supplements cannot be returned unless they are faulty, damaged, or incorrect.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no additional cost.
Please include:
1) Your order number.
2) Description of the issue.
3) Photographs of the product and packaging where possible.
How to Return an Item
To start a return, please contact our customer support team with your order details. Once your return has been approved, we'll provide instructions on how and where to send your item.
Items returned without prior authorisation may experience delays in processing.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please allow 5–10 working days for your bank or payment provider to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to our error or the product is faulty.
Exchanges
We currently do not offer direct exchanges. If you require a different product, please place a new order once your return has been processed.
Consumer Rights
This Returns & Refund Policy does not affect your statutory rights under the Consumer Rights Act 2015. If your goods are faulty, not as described, or unfit for purpose, you are entitled to the remedies provided by UK consumer law.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team:
Email: enquiries@swiftnutrition.co.uk
We aim to respond to all queries within 1-2 business days